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Customer Service Graduate Trainee

Dunn and Braxton Limited
Surulere, Lagos · Nigeria-basedGraduate traineeCustomer SupportOperations₦120k–₦150k/monthPosted 3 weeks ago
Any NYSC stage
Why we featured this role

This role is recruited by Dunn and Braxton Limited (a Nigerian HR consultancy) on behalf of an established auto-spare parts retailer in Lagos. The role itself sits at the retailer, not at Dunn and Braxton. A solid entry point for graduates in any discipline who'd like to build customer service or operations experience — particularly accessible because there's no degree restriction and only 0-1 year experience is needed. Salary is at the higher end of entry-level customer service in Lagos. Best suited for graduates already living in or near Surulere. Deadline isn't specified — apply early.

About Dunn and Braxton Limited

Dunn and Braxton Limited is a Nigerian human resource and management consulting firm established in 2019. Headquartered in Surulere, Lagos, with a corporate office in Ikeja GRA, the firm specialises in recruitment, talent outsourcing, payroll management, and strategic HR support for startups, SMEs, and large enterprises across Nigeria. Dunn and Braxton is recruiting for this role on behalf of an established auto-spare parts retailer based in Lagos.

About the role

The Customer Service Graduate Trainee will serve as a key contact point for customers of an established auto-spare parts retailer in Lagos. The role involves handling customer inquiries, processing orders, providing product information, and supporting daily administrative and customer service operations. This is an entry-level position suited for fresh graduates looking to build foundational experience in customer service and retail operations within Nigeria's automotive sector.

What you'll do

  • Attend to customer inquiries and complaints across communication channels
  • Process customer orders accurately and provide accurate product information
  • Maintain positive long-term relationships with customers
  • Support daily administrative tasks within the customer service function
  • Coordinate with internal teams on order fulfilment and product availability
  • Document customer interactions and feedback for continuous improvement

What we're looking for

  • B.Sc or HND in any relevant discipline
  • 0–1 year of experience in customer service or a related role
  • Strong communication and interpersonal skills
  • Good problem-solving and customer-handling ability
  • Proficiency in Microsoft Office is an added advantage
  • Must reside in or around Surulere, Lagos, or its environs

Compensation & benefits

  • Base salary of ₦120,000 – ₦150,000 monthly
  • Other benefits (specifics to be discussed at interview stage)
  • Hands-on customer service training in a real retail environment
  • Foundational experience for a career in customer experience, operations, or retail management

Ready to apply?

You'll be redirected to Dunn and Braxton Recruitment Portal to complete your application.

Apply on Dunn and Braxton Recruitment Portal
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